Clocko Support
Frequently asked questions and how to reach us.
Frequently asked questions
- Where is my data stored?
- All your entries are stored on your device and, if iCloud is on, synced through your own private iCloud account. Nothing is sent to our servers and we have no access to your data.
- How is overtime calculated?
- Each job has rules: daily and weekly limits, a multiplier (e.g. 1.5×), a second tier, rest-day and holiday multipliers, a night premium and an automatic break. Change them in Settings → Jobs → your job. Country presets are common rules; if your contract differs, adjust them.
- Are night shifts counted correctly?
- Yes. A shift that crosses midnight belongs to the workday it started on, while night premiums and holidays are applied minute by minute to the right day.
- How do I cancel Premium?
- In iOS Settings → your name → Subscriptions → Clocko. Cancel before the free trial ends and you won’t be charged. The lifetime purchase is a one-time payment, not a subscription.
- How do I use my purchase on another device?
- Sign in with the same Apple Account and tap Settings → Restore purchases.
- Found a bug?
- Write to the address below. Including your device model, iOS version, the app version (bottom of Settings) and how the problem happened helps us fix it much faster.
Contact us
If your question isn’t answered here, write to us directly:
We read every message and usually reply within 2 business days.
For requests about your personal data: Clocko Privacy Policy